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Terms and Conditions
 
 
 
Use of the site
 
Using our websites or placing an order indicates your acceptance of these Terms and Conditions. Please read them carefully.

The submission of an order form or by telephone will be treated as an offer by you to purchase services or goods from us subject to these terms and conditions.
 
The prices on this website refer directly to specific services or products and the terms quoted. They do not include vat. Each service is priced individually. The final price offered is calculated by the following criteria:
 
Vehicle age, size, condition and Location. Weekend and out-of-hour appointments will carry a surcharge.
 
While we are happy to perform the service requested, additional services may be required to achieve the desired results you the client require. If any misleading information is given at time of order, or the condition of the vehicle is understated you will be charged at a rate determined by our detailer or valeter and added to your invoice.
 
Any change in service or product will also incur an additional cost. All outstanding monies for additional services, must be paid on completion.
 
All vehicles are checked by our detailers and valeters before they leave site. We invite you to check your vehicle before they leave to confirm your satisfaction of the performed service and that no damage has occurred during the service.
 
In the unlikely event that you are unhappy with any aspect of the service, our detailer or valeter will be happy to rectify them. Due to the nature of the business we are unable to accept claims once our detailer or valeter has left site.
 
Autowash reserve the right not to start a service if any misleading information has been given, or you have failed to inform us of any legal or health and safety issues. Autowash opperate a strict health and safety policy.
 
Autowash and their employees accept no liability for any injury or claim resulting from any of the services offered, either during or after the completion of the contract.
 
Your Location
 
Authorisation or permission may be required by the Land/Car Park owner to allow Autowash to enter private land to valet your vehicle. In such instances it is the responsibility of the client to obtain permission, authorisation or a parking permit or permit to work, from the Land Owner, car park or any other location Autowash are asked to work. The client will also be responsible for any fines, parking or fixed penalty tickets issued whilst onsite. If any vehicle owned or operated by Autowash is clamped, disabled, or towed whilst onsite,  the client will be responsible for ALL COSTS INVOLVED in the release of our vehicle.  
 
Autowash will not be held responsible for any of the above in relation to the clients car.
 
PLEASE MAKE SURE YOU HAVE PERMISSION FOR AUTOWASH TO VALET YOUR CAR BEFORE YOU BOOK.
 
Terms and Payment
 
Autowash always quote prices that are exclusive of vat.
 
Autowash only accept payment by card at time of booking. Autowash are unable to reserve bookings until full payment has been made.
 
 
Postponements
 
We make appointments for you and only you. Please allow at least 48 hours notice for postponement to enable others to benefit from our service. Autowash will charge a minimum fee of £150.00 plus vat , for appointments that are not kept.  Autowash do not accept cancellations once a booking has been accepted.
 
Autowash will also make a charge equal to the booked service if you fail to turn up for your booking.

Please note that certain services may not be available during adverse weather conditions.
 
Gold Card Membership
 
Priviledges of membership are restricted to the member only and are not transferrable without the written consent of the company. The privileges are only valid whist the member has unused credits. Once all credits are used a new membership card must be purchased. All details of used/unused credits are held by the company. The use of the 'scratch back' is for the convenience of the member. It does provide proof of remaing credits. All relevent information is held by the company. Members will receive a 'Zero' invoice for each valet for their records. The companies decision is final.
 
Zipcar membership is offered as being Free on the basis that Autowash will refund the £25 half price special Autowash promotion by means of a refund by Autowash on receipt of a copy of the zipcar membership paperwork and a valid zipcar membership number.
 
All membership cards are issued by the relevant companies. They do not have any 'cash' value. The privileges of membership may be cancelled for misuse. The relavant 'Terms and Conditions' of each company must be ahered to.
 

Personal Items
 
You the client are expected to remove your personal items from the vehicle prior to our detailers arrival.
 
Autowash and their employees cannot be held responsible for items left in the vehicle. Our detailers are instructed to remove items from the vehicle and treat them as unwanted, to enable them to carry out the service as requested.
 
If you are in doubt, remove them from your vehicle.